The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Joistik Surfboards indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditons included with any purchase order, whether or not such terms and conditions are signed by Joistik Surfboards. Joistik Surfboards reserves the right to make changes to this site and these terms and conditions at any time.





    All surfboards sold by Joistik Surfboards come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by Joistik Surfboards. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Joistik Surfboards.





    Joistik Surfboards keep on top of our inventory levels as closely as possible. There may be rare occasions (on any given product) where a customer may purchase a product that is temporally out of stock. In this case we shall contact the customer immediately and give an estimated time of arrival, if they are happy to wait that is great. On the occasion that the customer does not wish to receive the item any more due to the wait, we will refund the purchase immediately.





    Joistik Surfboards customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.





    Joistik Surfboards come with a warranty to be free from any manufacturing defects or faults. Joistik Surfboards are not warranted against breakage. This warranty is not transferable.

    Joistik Surfboard returns: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final.

    Joistik Surfboards products are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit.

    Please take careful consideration when purchasing surfboards from Joistik Surfboards as we do not refund or exchange due to change of heart. We understand every circumstance is different; thats why we are happy for you to contact our customer service team to discuss your individual situation.

    Soft goods returns: Joistik Surfboards will cover the cost of exchanges. Joistik Surfboards will cover the costs to resend the softgoods once it has been returned by the customer. The new product will be sent out when the product has been inspected upon return. There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.





    Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

    What personal information do we collect from the people that visit our blog or website?
    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience. Email marketing (Joistik Surfboards Newsletter): With your permission, we may send you emails about our store, new products and other updates.





    Joistik Surfboards website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

    Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

    All transactions are processed through a gateway provider and are not stored or processed on our servers.





    We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.





    If there are any questions regarding our terms or this privacy policy, you may contact us here.